Request account deletion
You can request deletion of your Castle Attack account and its associated personal data, including guest accounts.
- Email info@castle.red with the subject “Castle Attack account deletion”.
- Include your username and Player ID if you know them. Your Player ID is shown in Profile in the app. If you no longer have the app, tell us your username and any information that helps identify your account. You do not need to reinstall the app.
- Support will verify ownership before processing the request. Do not send passwords, payment card details, or your Apple or Google credentials.
This is a request processed by support, not an instant deletion. We will explain the verification steps and expected completion time when responding to your request.
What deletion covers
Verified requests cover your account, username, profile, stored location data, game progress, push notification tokens, and posts or messages associated with your account. Deletion cannot be undone. Deleting the app alone does not delete your account.
Records that may be retained
Limited purchase, security, or dispute records may be retained where required by law or necessary to prevent fraud or resolve a dispute. When processing your request, we will explain any retained data, the reason, and its retention period. Store purchases and refunds are also subject to Apple’s or Google’s own policies.
You must send the email to submit your request. If no email app opens, send it manually to info@castle.red.